The Smiling Report 2018


The Smiling Report is compiled from Mystery Shopping evaluations world wide. The Smiling Report 2018 consists of data from over 1 million evaluations in 2017, measuring weather the Mystery Shopper during his/her visit received a smile, a greeting and an add-on sales suggestion. Media and professional Mystery Shopping providers world wide participating in the Smiling Report are allowed to use the compiled data for benchmarking and in communication with clients and media, free of charge provided that they refer to the source.

Development

The Smiling Report 2018 shows that 18% of customers do not receive a smile!
Mystery Shopping Providers in Europe, North- and South America, Asia and Africa have participated in the Smiling Report 2018 which compiles customer service data from evaluations conducted across a spectrum of industries. The summary of data for 2017 includes answers to more than 1 million questions covering Smile, Greeting and Add-on sales in 50 countries.

Read the report

Address

Room 1505, 15/F, Premier Centre, 20 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong

Contacts

Email: [email protected]

Phone: +852-28382648

Link

MSPA

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