The Smiling Report 2011 shows that 25% of customers do not receive a smile!
Mystery Shopping Providers in Europe, North- and South America, Asia and Africa have participated in the Smiling Report 2011 which compiles customer service data from evaluations conducted across a spectrum of industries. The summary of data for 2010 includes answers to more than 1.2 million questions covering Smile, Greeting and Add-on sales in 25 countries.
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